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FAQs

Yes, you can shop the website without signing in. Guests are allowed to make selections of products at any time. However, signing in ensures that the products in your cart can be purchased during check out.

In-store options are available based on your location and the particular product you’re purchasing.

Items bought from our online store and do not meet customer’s requirements can always be returned, provided they remain in good condition.

Refunds on products returned are made within a 30-day period.

Products that have spent more than 2 weeks with a customer may no longer be deemed returnable. Periods beyond this time will only be considered at our discretion.

Our handling of return fees is mostly based on the customer’s location. Customers ordering from outside the US may incur all or part of return charges.

Products that are out of stock may be available again at a future date. It is therefore possible to buy a product that is out of stock. It is also advisable to contact support if we have what you’re looking for in a physical store.

Yes, you can make changes to your cart as long as we’ve not processed it or sent the package for shipping. It is advisable that you let us know of your changes as soon as you can because it is possible, we process your orders sooner than you expected.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@joyajewelrystore.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@joyajewelrystore.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

Orders can only be cancelled if they’ve not been processed for shipping. We also do not cancel orders that have been pre-ordered by a customer.

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